faq
Commonly Asked Questions
Here are the answers to your most frequent queries
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Yes, all prescription medications and insulin require a valid prescription. After placing your order, please provide contact details for your doctor or pharmacy so we can acquire the prescription for you.
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We deliver to every U.S. state, including Alaska and Hawaii, ensuring that everyone can access our products.
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Shipping fees are clear and simple: $29.99 for refrigerated items and $14.99 for non-refrigerated items.
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If insulin arrives warm, refrigerate it immediately. It can safely stay at room temperature for up to 30 days if necessary.
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We match prices if you show proof of a lower price from a competitor, but this cannot be combined with other offers.
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Discuss your medications by calling our pharmacists at 1-$phone_area-$phone. They are available to help with any questions.
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Generic drugs are as effective as their brand-name equivalents and contain the same active ingredients, although appearances may vary.
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We do not directly accept insurance payments currently; however, we provide detailed receipts for insurance reimbursement purposes.
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Medications can only be returned if they are defective. If your order is excessively delayed, beyond 10 business days, contact our customer service.
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Your personal data is protected under Canada’s PIPEDA and is only shared with healthcare professionals involved in your care, unless you provide explicit permission.