faq

Commonly Asked Questions

Here are the answers to your most frequent queries

Yes, all prescription medications and insulin require a valid prescription. After placing your order, please provide contact details for your doctor or pharmacy so we can acquire the prescription for you.

We deliver to every U.S. state, including Alaska and Hawaii, ensuring that everyone can access our products.

Shipping fees are clear and simple: $29.99 for refrigerated items and $14.99 for non-refrigerated items.

If insulin arrives warm, refrigerate it immediately. It can safely stay at room temperature for up to 30 days if necessary.

We match prices if you show proof of a lower price from a competitor, but this cannot be combined with other offers.

Discuss your medications by calling our pharmacists at 1-$phone_area-$phone. They are available to help with any questions.

Generic drugs are as effective as their brand-name equivalents and contain the same active ingredients, although appearances may vary.

We do not directly accept insurance payments currently; however, we provide detailed receipts for insurance reimbursement purposes.

Medications can only be returned if they are defective. If your order is excessively delayed, beyond 10 business days, contact our customer service.

Your personal data is protected under Canada’s PIPEDA and is only shared with healthcare professionals involved in your care, unless you provide explicit permission.